Privacy Policy

This page explains what data we collect, why we collect it, how we look after it and what rights you have under UK law. If anything here feels unclear, that is on us, not you. Just get in touch and we will explain it in plain English.

This policy applies to anyone visiting our website, getting in touch with us or working with us in any capacity.

Who we are

We are the data controller for the purposes of UK data protection law. That simply means we decide what happens to your data and we are responsible for looking after it properly.

Our contact details are clearly shown on this website. If you want to talk to a human about privacy, you can email or call us and we promise not to hide behind the jargon.

The data we collect

We only collect data that makes sense. That usually includes your name, email address, phone number and any information you choose to share when you contact us, fill in a form or work with us.

If you browse our website, we may also collect basic technical information such as your IP address, browser type and how you move around the site. This helps us understand what works, what does not and how to improve things.

We do not collect data for the sake of it and we do not buy lists. Life is too short and the law is very clear.

Why we collect it

We collect and use your data so that we can respond to enquiries, provide our services, improve our website, meet our legal obligations and occasionally tell you about things we genuinely think you might find useful.

If we ever send marketing messages, it will be because you have asked for them, clearly agreed to them or because we already have a legitimate business relationship. You can opt out at any time and we will not sulk much.

Our legal basis

Under UK GDPR, we must have a lawful reason for using your data. Depending on the situation, this will usually be one of the following:

• •We have your consent.
• •We need the data to perform a contract or take steps towards one.
• •We are meeting a legal obligation.
• •We have a legitimate interest and your rights do not override it.

If that sounds formal, do not worry. In practice it just means we only use your data when there is a sensible and lawful reason to do so.

Cookies and tracking

Yes, we use cookies. No, not the chocolate kind.

Cookies help the website work properly and help us understand how people use it. Some are essential and some help us improve performance or measure traffic.

When you first visit the site, you will be given clear choices about cookies. You can change your mind at any time through your browser settings.

We do not use cookies to spy on you or follow you around the internet like a lost puppy.

Who we share data with

We only share data when it is genuinely necessary. This might include trusted service providers such as website hosting, analytics or email systems. They are only allowed to use your data to provide services to us and must keep it secure.

We do not sell your data and we do not trade it for magic beans.

If we are ever legally required to share data with authorities, we will do so properly and lawfully.

How long we keep data

We keep personal data only for as long as we need it. Sometimes that is to provide a service, sometimes to meet legal or accounting requirements.

When data is no longer needed, it is securely deleted or anonymised. We do not hoard data like old cables in a drawer.

Your rights

Under UK data protection law, you have rights over your personal data. These include the right to access it, correct it, delete it, restrict how it is used and object to certain uses.

You also have the right to withdraw consent at any time and the right to complain to the Information Commissioner's Office if you think something has gone wrong.

If you want to exercise any of these rights, just contact us. We will respond promptly and without making it difficult.

Security

We take reasonable and appropriate steps to keep your data secure. That includes technical, organisational and common sense measures.

No system is perfect, but we take security seriously and review our practices regularly.

Changes to this policy

We may update this policy from time to time to reflect changes in the law, the website or how we work. The latest version will always be published here.

If changes are significant, we will not try to sneak them past you.

Contact us

If you have questions about this policy, your data or anything else privacy related, please get in touch. We are always happy to talk things through.